FAQ
Ordering
How do I place an order on your website?
To place an order, simply browse our collection, add your chosen items to the cart, and
proceed to checkout. You'll be prompted to enter your shipping information and select a
payment method to complete your purchase.
Can I modify or cancel my order after it’s been placed?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Do you offer bulk or corporate orders?
Yes, we offer bulk and corporate gifting options. For more information, please reach out to
our team at [+91-9582329697], and we’ll assist you in customizing your order to meet your needs. You can also write to us at info@andees.co.
Shipping
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What are your shipping options and delivery times?
We offer standard and express shipping options. Delivery times vary depending on your
location and the shipping method selected. Typically, standard shipping takes 5-7 business days,
while express shipping takes 2-3 business days.
Do you ship internationally?
Yes, we ship to select international locations. Please check our shipping policy or contact
customer service to confirm if we deliver to your country and for information on international
shipping rates.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this
number to track your package on our website or the courier’s tracking portal.
About Our Tea
Know more about what you are buying.
Where are your teas sourced from?
Our teas are sourced from the finest tea gardens across India, including regions known for
their premium quality leaves such as Assam, Darjeeling, and Nilgiri. Each blend is carefully
selected and crafted by our expert tea taster, Parit Bhargava.
Are your teas organic and free of additives?
Yes, many of our teas are organic and free from artificial additives, ensuring you enjoy a pure,
natural tea experience. Please check the product descriptions for specific details about each
blend.
What is the shelf life of your teas?
Our teas have a shelf life of 18-24 months when stored in a cool, dry place away from direct
sunlight. Each package is labeled with a best-before date for your convenience.
How to Identify the Best Tea for Me
We my just help you discover your favorite flavour!
How do I choose the right tea based on my health needs?
Consider your specific health goals, such as digestion, sleep, or energy levels. Each of our
teas is categorized by health benefits, making it easy to select a tea that aligns with your needs.
I’m new to tea. What’s a good starting point?
If you’re new to tea, we recommend starting with our classic blends like Green Tea or
Chamomile Mint, which are mild and refreshing. You can also try our sampler packs to explore
different varieties.
How can I learn more about the flavors and benefits of different teas?
Each tea on our website includes detailed descriptions of its flavor profile, health benefits,
and brewing instructions. You can also reach out to our customer service for personalized
recommendations based on your preferences.
Get in touch
Have questions about your order, or a general enquiry?
